Privacy Policy
Effective Date: 01 July 2026 | Last Updated: 01 July 2026
Privacy Matters
Welcome to Vewado (“Vewado”, “Company”, “we”, “our”, or “us”).
Vewado is an on-demand vehicle care platform that enables users to book professional vehicle washing, detailing, cleaning, and subscription-based maintenance services through our website, mobile application, and other digital platforms (collectively, the “Platform”).
Your privacy is important to us. We are committed to protecting your personal information and maintaining transparency about how we collect, use, store, and safeguard it.
This Privacy Policy explains:
- What information we collect
- Why we collect it
- How we use it
- When we share it
- How we protect it
- Your rights regarding your personal data
By accessing or using our Platform, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect only the information necessary to provide, improve, and secure our services.
A. Personal Information
When you create an account, book a service, or contact us, we may collect:
- Full name
- Mobile number
- Email address
- Residential or service address
- Profile photograph (optional)
- Date of birth (optional)
- Preferred language
- Customer ID
B. Vehicle Information
To deliver vehicle care services, we may collect:
- Vehicle registration number
- Vehicle type
- Vehicle brand and model
- Parking location
- Special service instructions
C. Payment Information
For processing payments, we may collect:
- Payment method
- Transaction ID
- Invoice details
- Payment status
- Subscription details
Important: Vewado does not store your debit card number, credit card number, CVV, UPI PIN, internet banking credentials, or payment passwords. Payments are processed securely through RBI-compliant third-party payment gateways.
D. Location Information
With your permission, we may collect your location to:
- Locate your vehicle
- Schedule doorstep services
- Assign nearby service professionals
- Improve arrival estimates
- Prevent fraudulent bookings
You can disable location access through your device settings, although certain features may not function correctly.
E. Device & Technical Information
We automatically collect certain technical information, including:
- Device model
- Operating system
- Browser type
- IP address
- Device identifiers
- Network information
- App version
- Crash reports
- Diagnostic information
- Log files
F. Usage Information
We may collect information regarding how you use our Platform, including:
- Booking history
- Subscription usage
- Favorite services
- Saved addresses
- Reviews and ratings
- Referral activity
- Customer support interactions
- Promotional offer usage
- App activity
2. How We Collect Information
Information may be collected through:
- Account registration
- Booking forms
- Mobile application usage
- Website interactions
- Customer support
- Cookies and similar technologies
- Device permissions
- Payment gateways
- Promotional campaigns
- Referral programs
3. Why We Use Your Information
We use your information to:
- Create and manage your account
- Schedule and deliver services
- Verify your identity
- Process payments
- Manage subscriptions
- Send booking confirmations
- Provide invoices and receipts
- Improve customer support
- Prevent fraud and misuse
- Resolve disputes
- Enhance platform performance
- Develop new features
- Personalize your experience
- Send service reminders
- Conduct analytics
- Comply with applicable laws
We only process your information where there is a lawful basis to do so.
4. Marketing & Promotional Communications
With your consent or where otherwise permitted by law, we may send:
- Service reminders
- Subscription renewal notices
- Promotional offers
- Referral rewards
- Discount coupons
- Seasonal campaigns
- Feature announcements
You may opt out of promotional communications at any time by using the unsubscribe option or updating your notification preferences.
Operational communications, such as booking confirmations and payment receipts, will continue to be sent as they are necessary for providing our services.
5. Cookies & Similar Technologies
We use cookies and similar technologies to:
- Authenticate users
- Remember preferences
- Improve website functionality
- Measure traffic
- Analyze performance
- Detect fraudulent activity
- Enhance security
You may disable cookies through your browser settings; however, certain Platform features may become unavailable.
6. How We Share Your Information
We do not sell, rent, or trade your personal information.
We may share limited information with:
Service Professionals
Only the information required to complete your booking, such as:
- Name
- Contact number
- Service address
- Vehicle details
- Booking instructions
Payment Service Providers
To securely process transactions.
Technology Partners
Including providers of:
- Cloud hosting
- SMS services
- Email delivery
- Analytics
- Maps and navigation
- Customer support tools
- Push notifications
Government Authorities
Where disclosure is required by law, regulation, court order, or legal process.
Business Transfers
If Vewado undergoes a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction, subject to applicable legal protections.
7. Data Security
Protecting your information is a priority.
We employ appropriate technical and organizational safeguards, including:
- SSL/TLS encryption
- Secure cloud infrastructure
- Role-based access controls
- Password encryption
- Firewall protection
- Continuous security monitoring
- Regular software updates
- Backup and disaster recovery procedures
While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be 100% secure.
8. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Maintain your account
- Meet legal and regulatory obligations
- Resolve disputes
- Enforce our agreements
- Prevent fraud
When your information is no longer required, it will be securely deleted or anonymized.
9. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Update your profile
- Withdraw consent where processing is based on consent
- Request deletion of your account
- Request restriction of processing in certain circumstances
- Receive information regarding how your data is processed
- Lodge a complaint with the appropriate regulatory authority
To exercise your rights, please contact us using the details below.
10. Children's Privacy
Our services are intended for individuals who are at least 18 years of age.
We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to delete such information.
To exercise your rights, please contact us using the details below.
11. Third-Party Services
Our Platform may integrate with or contain links to third-party websites and services, including payment gateways, maps, analytics providers, and social media platforms.
These third parties operate independently and are governed by their own privacy policies. We encourage you to review those policies before providing personal information.
12. International Data Transfers
Your information may be processed or stored on servers located in India or other jurisdictions where our trusted service providers operate.
Whenever personal information is transferred across borders, we implement appropriate safeguards to protect your data in accordance with applicable laws.
13. Account Deletion
You may request deletion of your Vewado account at any time by:
- Using the Account Deletion option available within the mobile application (where applicable), or
- Contacting us via email.
Following verification, we will delete or anonymize your personal information unless retention is required by law, taxation requirements, fraud prevention, or dispute resolution.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.
The revised version will be published on our Platform with an updated “Last Updated” date.
Your continued use of the Platform after such updates constitutes acceptance of the revised Privacy Policy.
15. Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:
Your continued use of the Platform after such updates constitutes acceptance of the revised Privacy Policy.
16. Grievance Officer (India)
In accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023, Vewado has appointed a Grievance Officer.
Name: Rakshak Gaind
Email: rakshak@vewado.com
Response Time: We aim to acknowledge complaints within 48 hours and resolve them within the timelines prescribed under applicable law.
17. Consent
By creating an account, accessing, or using the Vewado Platform, you acknowledge that you have read, understood, and agree to this Privacy Policy. You consent to the collection, use, storage, disclosure, and processing of your personal information as described herein.
If you do not agree with this Privacy Policy, please refrain from using our Platform and services.