Cancellation, Rescheduling & Refund Policy

At Vewado, we strive to provide a reliable and convenient vehicle care experience while ensuring fair scheduling for both our Customers and Service Partners. This Policy explains the terms applicable to cancellations, rescheduling, refunds, and service disruptions for bookings made through the Vewado Platform.
For the purposes of this Policy, a “calendar month” means the period beginning on the first (1st) day of a month and ending on the last day of the same month, irrespective of the Customer’s subscription or booking date.

1. Cancellation Policy

Customers may cancel a confirmed booking through the Vewado Platform, subject to the following refund terms:

Cancellation Time	Refund Eligibility
Before 2 hours from the selected time slot	100% Refund / full wash-credit restore (as applicable)
Less than 2 hours from the selected time slot	No Refund
If washer is on the way or has arrived	No Refund
After the wash has started	No Refund
Customer not available	No Refund

The full-compensation window above is enforced automatically by the Platform based on the scheduled service time.

Frequent Cancellations

To ensure fair access to services and prevent misuse of the Platform, Vewado monitors repeated booking cancellations. If a Customer cancels more than 2 bookings during a calendar month, any subsequent cancellation may not be eligible for a refund or wash-credit restore, irrespective of the applicable refund window, where Vewado reasonably determines that the pattern of cancellations indicates misuse or repeated disruption of service scheduling. Cancellation limits reset automatically at the beginning of each calendar month.

2. Rescheduling Policy

Customers may reschedule a confirmed booking through the Vewado Platform subject to the following conditions:

• A booking can be rescheduled before 2 hours from the scheduled time slot.
• The rescheduling window automatically closes 2 hours prior to the scheduled service time.
• Customers may cancel their booking prior to the start of the wash; however, cancellation policies will apply accordingly.

Rescheduling Limits

• Each booking can be rescheduled only 1 time(s).
• Once rescheduled, the same booking cannot be rescheduled again.
• Unused rescheduling opportunities do not carry forward to the next calendar month and have no monetary value.
• Rescheduling limits reset automatically at the beginning of each calendar month.

3. Customer No-Show Policy

A booking may be treated as a Customer No-Show if:

• The vehicle is unavailable at the scheduled location.
• The Customer cannot be contacted after reasonable attempts.
• Access to the vehicle is denied due to society, office, parking, or security restrictions.
• The Customer refuses the wash after the washer has arrived.
• The Customer fails to provide the required access or permissions.

In such cases:

• No refund will be issued.
• For subscription services, the scheduled wash will be treated as utilized.
• Repeated no-shows may result in temporary suspension or restriction of booking privileges.

4. Weather & Emergency Policy

Service delivery may occasionally be affected by circumstances beyond Vewado’s reasonable control, including heavy rainfall, thunderstorms, flooding, natural disasters, government restrictions, public safety advisories, or other emergency situations.

Subscription Services

If a scheduled subscription wash cannot be completed due to such circumstances:

• The missed wash will not be treated as utilized.
• The wash can be rescheduled or credited back to the same subscription package if purchased.

One-Time Bookings

If a one-time booking cannot be completed due to such circumstances:

• The booking amount will be credited to the Customer’s account as Vewado Points.
• These Points can be used to book eligible services through the Platform.

Weather-related delays, cancellations, or rescheduling undertaken for safety reasons shall not constitute a breach of Vewado’s obligations under this Policy and shall be subject to the Force Majeure provisions contained in the Vewado Terms & Conditions.

5. Service Partner or Vewado Cancellation

If Vewado or the assigned Service Partner is unable to complete a booking due to operational reasons, Vewado may, at its discretion:

• Reschedule the booking at no additional cost.
• Assign another available Service Partner.
• Issue a full refund for eligible one-time bookings.
• Reschedule the missed subscription wash within the same billing cycle, subject to availability.

6. Refund Processing

Approved refunds will generally be processed to the original payment method within 5 to 7 business days, depending on the payment provider. Vewado shall not be responsible for delays caused by banks or payment gateways after the refund has been initiated.

Non-Refundable Charges

Unless otherwise required by applicable law, the following charges, if applicable, are non-refundable:

• Convenience fees.
• Platform or service fees.
• Payment gateway charges.
• Any other charges clearly identified as non-refundable at the time of booking.

7. Vewado Points

Where Vewado issues Vewado Points under this Policy or any promotional campaign:

• Vewado Points may only be redeemed for eligible services available on the Platform.
• Vewado Points cannot be exchanged for cash, refunded, transferred, sold, or gifted.
• Vewado reserves the right to revoke Vewado Points obtained through fraud, misuse, technical errors, or abuse of promotional offers.
• Vewado Points cannot be combined with certain promotional offers unless expressly permitted.

8. Exceptions

Vewado can make reasonable exceptions to this Policy in exceptional circumstances, including:

• Technical failures of the Platform;
• Duplicate payments.
• Verified operational errors by Vewado.
• Medical emergencies supported by reasonable evidence.
• Natural disasters or other extraordinary events.

Any exception granted under this section shall be at Vewado’s sole discretion and shall not create a precedent for future cases.

9. Changes to this Policy

Vewado reserves the right to amend or update this Policy at any time. Any revised version will be published on the Platform with an updated “Last Updated” date. Continued use of the Platform after such publication constitutes acceptance of the revised Policy.

10. Contact Us

If you have any questions regarding this Policy or require assistance with cancellations, rescheduling, refunds, or Vewado Points, please contact us:
Vewado Website: https://vewado.com Email: info@vewado.com This Cancellation, Rescheduling & Refund Policy forms an integral part of the Vewado Terms & Conditions.

11. Acceptance of this Policy

By confirming a booking through the Vewado Platform, you acknowledge that you have read, understood, and agree to be bound by this Cancellation, Rescheduling & Refund Policy, as amended from time to time. This Policy forms an integral part of the Vewado Terms & Conditions, and your continued use of the Platform constitutes your acceptance of both.